CASF-Supported · Digital Literacy, Broadband Adoption & Digital Inclusion

Digital Literacy & AI Skills Curriculum

Beginner-friendly instruction designed to build the practical computer, internet, broadband, and AI skills participants need for everyday life, education, and work.

Californians of all ages learning digital skills together in a CASF community class
25 Participants
Small-group instruction
Starts November 11
8-week learning path
Beginner Friendly
No experience needed
In Person
201 Turk Street, San Francisco

By the End, Participants Can

  • Use a computer and internet connection with greater confidence
  • Communicate online
  • Protect themselves from common digital risks
  • Use everyday digital tools
  • Understand and responsibly use basic AI tools

Who This Program Serves

  • Low-income California residents
  • Seniors and older adults
  • Job seekers and workforce re-entrants
  • Immigrants and non-English speakers (bilingual support available)
  • Individuals with limited or no prior computer experience

8-Week Learning Path

46 lessons across eight weeks. Each cohort has eight weekly 2-hour live sessions (16 hours total), which exceeds the 8-hour minimum required by the California Advanced Services Fund. Online lessons are practice only. Certificate hours come only from instructor-recorded class time. AI is introduced in Week 2 — not saved for the end — while Week 1 stays focused on device setup and getting connected. Each weekly module ends with a 10-question knowledge check (75% to pass, unlimited attempts). Participants can be referred for a free proctored Northstar Digital Literacy assessment for an official national credential.

Week 1
Getting Comfortable With Technology
  • 1.1 Computer Basics

    Turn a device on/off and identify the main parts of the screen.

    “The desktop is home. Icons open programs. Always shut down properly.”

  • 1.2 Keyboard, Mouse & Touchpad

    Click, scroll, and type with basic accuracy.

    “One click selects. Two clicks opens. Shift makes capitals.”

  • 1.3 Device Settings

    Adjust volume/brightness and locate accessibility settings.

    “Settings has more options if you ever need bigger text or other help.”

  • 1.4 Connecting to Wi-Fi

    Find and connect to Wi-Fi independently.

    “Click the Wi-Fi symbol, find your network, type the password once.”

  • 1.5 Smartphone Basics

    Use the essential features of a smartphone with confidence.

    “Your phone is a small computer — the same basics apply.”

Take-home: Turn the tablet on/off once at home. Reconnect to Wi-Fi if disconnected.
Week 2
Internet Basics & Meeting AI
  • 2.1 Web Browsers

    Open a browser and use tabs and the address bar.

    “The address bar is where you type where you want to go.”

  • 2.2 Search: Google vs. AI

    Understand the difference between a search engine and an AI chat tool, and when to use each.

    “Search gives you links to check. AI gives you a direct answer to think about. Neither replaces the other.”

  • 2.3 Your First AI Conversation

    Open an AI tool and have a first successful interaction.

    “AI can produce useful answers but can also be wrong, sometimes while sounding very confident. That's why we check.”

  • 2.4 Safe and Confident Web Navigation

    Recognize the signs of an unsafe website.

    “Unexpected prize pop-ups, urgent warnings, and requests for personal information are warning signs. Don't click until you verify.”

Take-home: Ask the AI tool one real question you're curious about. Then verify it with a search.
Week 3
Email, Communication & AI-Assisted Writing
  • 3.1 Create and Manage Email

    Have a working email account and understand inbox basics.

    “Your inbox is your mailbox. Folders keep it organized.”

  • 3.2 Attachments

    Safely open, save, and add attachments.

    “Save the attachments you need. Never open one from a stranger.”

  • 3.3 Using AI to Draft a Message

    Use AI to draft a real email, then edit it into your own voice.

    “Let AI write the first draft. You make it sound like you before sending it.”

  • 3.4 Video Calls & Respectful Communication

    Join a video call and match tone to context.

    “Match your tone to who you're writing to.”

  • 3.5 Social Media Basics & Safety

    Understand profiles, posting, and who can see what you share.

    “Set your profile to private. Once posted, it can be copied forever.”

Take-home: Send one real email this week, using AI to help draft it if useful.
Week 4
Staying Safe Online (Including AI Safety)
  • 4.1 Passwords

    Create a strong password.

    “Longer is stronger. Don't reuse the same password everywhere.”

  • 4.2 Scams and Phishing

    Identify phishing attempts.

    “Urgent + asking for personal info = red flag.”

  • 4.3 Privacy

    Understand what privacy settings control.

    “Privacy settings vary by app. Take a few minutes to review what's being shared.”

  • 4.4 Protecting Personal Information

    Identify what personal information should never be shared casually.

    “If something asks for your SSN or bank info out of nowhere, stop and verify before typing anything.”

  • 4.5 Recognizing Misinformation

    Apply a basic check before believing or sharing information found online.

    “Before you believe or share something surprising, check another trustworthy source.”

  • 4.6 AI Safety: Hallucinations & Trusting AI Output

    Apply the same verification habit to AI-generated output.

    “AI can be confidently wrong, just like a misleading headline can look official. The same check applies to both.”

  • 4.7 AI Scams: Voice Cloning & Deepfakes

    Recognize AI-powered impersonation scams.

    “Urgent + secrecy + money request = hang up and verify on a number you already have.”

Take-home: Review privacy settings on one app you use. Ask AI something and check if the answer holds up against a second source.
Week 5
Everyday Digital Tools, Powered by AI
  • 5.1 Online Forms

    Accurately complete an online form.

    “Have your info ready. Review before you submit.”

  • 5.2 Word Processing: Documents, with AI Help

    Create, format, and save a document, then use AI to improve it.

    “AI can help you write better and faster — you're always the one who decides what stays.”

  • 5.3 Cloud Storage

    Understand that cloud storage keeps files accessible anywhere.

    “If your file is saved to cloud storage, you can usually access it from another device.”

  • 5.4 Accessing Services & Using AI to Understand Them

    Navigate a services portal and use AI to clarify confusing content while protecting sensitive information.

    “AI can help explain a confusing letter, but strip out your personal details first.”

  • 5.5 Organizing Digital Files

    Create folders and name files clearly.

    “Name your files clearly. Use folders.”

  • 5.6 Spreadsheet Basics

    Enter data into a spreadsheet and total a column.

    “Rows, columns, cells — and the SUM button does the math.”

  • 5.7 Telehealth: Seeing Your Doctor Online

    Join a video doctor visit and use a patient portal.

    “Charge your device, find a quiet place, write your questions down first.”

  • 5.8 Online Banking & Shopping Safely

    Bank and shop online without falling for fraud.

    “Never click account links in texts. Credit card, not gift cards. Too good to be true means it is.”

Take-home: Organize one folder at home. Use AI to help draft or explain one real document.
Week 6
AI Literacy: Going Deeper
  • 6.1 What AI Is and Is Not

    Have an accurate model of how AI works.

    “AI predicts. It doesn't know. That's the whole idea to remember.”

  • 6.2 Everyday Uses, Expanded

    List multiple realistic AI use cases relevant to your own life.

    “AI is a starting point, not the final word on anything important.”

  • 6.3 Responsible Use, Revisited in Depth

    Explain hallucination risk to someone else.

    “Confidently wrong is still wrong. Always double-check.”

  • 6.4 Writing Clear Prompts

    Write a specific, detailed prompt.

    “The more specific you are, the more useful the answer.”

  • 6.5 AI Bias and Fairness

    Understand that AI answers can be biased and unfair.

    “AI output is not neutral truth. If it sounds like a stereotype, question it.”

  • 6.6 AI in Decisions About People

    Know your rights when AI is used in decisions about you.

    “You can ask if AI was used in a decision about you, and you can appeal.”

Take-home: Try 3 different prompt styles on the same task and compare results.
Week 7
AI for Life, Learning & Work
  • 7.1 Use AI for Writing

    Produce a real piece of writing with AI help.

    “AI drafts. You finish it in your own voice.”

  • 7.2 Planning

    Use AI to break a task into steps.

    “AI turns overwhelming tasks into simple lists.”

  • 7.3 Learning

    Use AI to get something explained more simply.

    “Confused? Ask AI to explain it more simply — and ask again a different way if needed.”

  • 7.4 Job Search and Everyday Tasks

    Use AI to support a real job search task.

    “AI is a practice partner, not a replacement for your own experience.”

  • 7.5 Verify AI-Generated Information

    Consistently verify AI output before using it for anything real.

    “Before you use anything AI gives you for something real — check it.”

  • 7.6 Building a Resume

    Create a one-page resume with standard sections.

    “One page, clean format, action words. AI suggests; you decide.”

  • 7.7 Choosing AI Tools: Accounts, Terms & Your Data

    Evaluate an AI tool before signing up.

    “If you wouldn't post it publicly, don't type it into an AI tool.”

Take-home: Use AI for one real task this week. Verify before using the result.
Week 8
Practice, Certification & Next Steps
  • 8.1 Hands-On Skills Review

    Demonstrate core skills, including AI use, with support.

    “You've done all of this before. Today is just practice.”

  • 8.2 Independent Practice

    Know how to keep building skills after the program.

    “Practice assessments are free and open to anyone.”

  • 8.3 Broadband Resources

    Know where to find ongoing low-cost internet.

    “Here's exactly where to go if you need continued access.”

  • 8.4 Personal Digital & AI Action Plan

    Leave with a written plan.

    “You're leaving with a real plan, not just a memory of eight weeks.”

Program completion: Certificate of program completion issued. Participants interested in an official Northstar certificate can be referred to a participating Northstar location for a proctored assessment.

Curriculum at a Glance

WeekFocusWhat you practice
Week 1Getting Comfortable With TechnologyComputer Basics • Keyboard, Mouse & Touchpad • Device Settings • Connecting to Wi-Fi • Smartphone Basics
Week 2Internet Basics & Meeting AIWeb Browsers • Search: Google vs. AI • Your First AI Conversation • Safe and Confident Web Navigation
Week 3Email, Communication & AI-Assisted WritingCreate and Manage Email • Attachments • Using AI to Draft a Message • Video Calls & Respectful Communication • Social Media Basics & Safety
Week 4Staying Safe Online (Including AI Safety)Passwords • Scams and Phishing • Privacy • Protecting Personal Information • Recognizing Misinformation • AI Safety: Hallucinations & Trusting AI Output • AI Scams: Voice Cloning & Deepfakes
Week 5Everyday Digital Tools, Powered by AIOnline Forms • Word Processing: Documents, with AI Help • Cloud Storage • Accessing Services & Using AI to Understand Them • Organizing Digital Files • Spreadsheet Basics • Telehealth: Seeing Your Doctor Online • Online Banking & Shopping Safely
Week 6AI Literacy: Going DeeperWhat AI Is and Is Not • Everyday Uses, Expanded • Responsible Use, Revisited in Depth • Writing Clear Prompts • AI Bias and Fairness • AI in Decisions About People
Week 7AI for Life, Learning & WorkUse AI for Writing • Planning • Learning • Job Search and Everyday Tasks • Verify AI-Generated Information • Building a Resume • Choosing AI Tools: Accounts, Terms & Your Data
Week 8Practice, Certification & Next StepsHands-On Skills Review • Independent Practice • Broadband Resources • Personal Digital & AI Action Plan

Ready to Earn Your Certificate?

Complete the program and receive your official CASF Digital Literacy Certificate of Completion — free of charge.